Tenant Information
We have a range of information and resources to help you throughout your tenancy.
Repairs and maintenance.
If you are currently a tenant with our agency and wish to lodge a maintenance request, kindly login to your tenant portal via Managed.com.au along with any photos or a video of the issue and submit this so that our team can assist you. For any emergency maintenance, please contact your property manager, or Maxine on 0481 700 045.
Not sure what is classed as emergency maintenance? Click here.
Remember, if you experience any emergency maintenance issues outside of business hours, you can contact our emergency contractors, whose details are here.
Vacating your property?
See below for our vacating checklist and other helpful information.
See below for our vacating checklist and other helpful information.
If you’ve decided that you no longer wish to extend your lease, please note that you are required to advise your property manager in writing, via email or by completing a
Form 13 – Notice of Intention to leave, which you can issue to your property manager.
Moving can be a very stressful time, so to assist you through this period, we’ve created a vacating checklist for you, and have provided some expert tips to assist you with the return of your full bond.
According to legislation, you are required to ensure that all of the following is completed prior to handing back your keys on the last day
of your tenancy:
- Ensure your rent is paid up to and including the last day of your tenancy
- Ensure any outstanding invoices are paid prior to vacating (this includes water usage invoices)
- Ensure the property is in the same condition as it was at the start of your tenancy, minus fair wear and tear (fair wear and does not include accidental damage by a tenant, someone the tenant has allowed in the property and or a pet)
- If you have carpet in the property you must have these steam cleaned, which you can choose to do yourself or employ someone to do it for you
- Rectify any accidental damage you or your removalists may have caused
- Replace any blown light bulbs and or dead batteries for remotes
- If you have kept a pet at the property you will also be required to have a flea treatment conducted
- Ensure you have changed your postal address with any government and or non-government organisations. HANDY-TIP: Pop down to your local Australia post office to complete and lodge a mail redirection form – this way any mail that you’ve forgotten about, will find you at your new home.
Residential Tenancies Authority, very important information.
Did you know that it is a legislative requirement for your property manager to provide you with a copy of the RTA Tenant booklet (Form 17a) prior to you signing your lease agreement and moving into the property? Please click here to view the document, you’re welcome!
Did you know that you can find a range of forms and articles on the RTA website? You can also contact the RTA Monday – Friday, 9am – 4:30pm for any questions or clarification on any matters. The RTA offers non-bias information surrounding the RTRA Act.
Renting with pets.
What is a pet? A pet is a domesticated animal or an animal that is dependent on a person for the provision of food or shelter and does not include a working dog or an animal prescribed by the regulation not to be a pet.
When applying for a rental property, tenants should advise their property manager/powner about any existing pets to ensure that they have permission to keep them at the property. The pets should be included in the tenancy agreement, which should outline the number and type of pets, whether they should be kept inside or outside, and any special terms. A tenant may only keep pets at the premises if the property manager/owner gives them permission. Keeping pets without written approval is a significant breach of the tenancy agreement.
If you’re already a tenant, you can request to keep a pet using the request for approval to keep a pet at premises ( Form 21 ) and submit this to your property manager/owner of the property via email, in-person or via post. The property manager must respond to the tenant’s request in writing within 14 days of receiving the request and their response must comply with legislation and be valid.
For further information on this topic, see the RTA fact sheet here.
Smoke alarms and fire safety.
As of 1st January 2022, new legislation for smoke alarms commenced. Smoke alarms in rental properties through
Queensland must:
- Be photoelectric (AS 3786-2014); and
- Not also contain an ionisation sensor; and
- Be less than 10 years old; and
- Operate when tested; and
- Be interconnected with every other smoke alarm in the dwelling so all
activate together
Smoke alarms must be installed eon each storey of
the premises:
- Be photoelectric (AS 3786-2014); and
- Not also contain an ionisation sensor; and
- Be less than 10 years old; and
- Operate when tested; and
- Be interconnected with every other smoke alarm in the dwelling so all
activate together
Smoke alarms must be hardwired or powered by a non-removable 10 year battery, or a combination of both may be allowed. Click here, to view all relevant smoke alarm legislation.
Remember, it is a criminal offence to tamper with smoke alarms.
Mould in properties. Whose responsibility is it to address mould?
What is mould? Mould is a form of fungus and is spread primarily
by airborne spores that will develop and grow on almost any surface providing the following conditions are present:
- A relevant indoor humidity of 80% or higher
- Moisture, usually from condensation. Mould can develop in the absence of condensation, but its growth is accelerated by the presence of moisture.
- A nutrient. Research shows that certain ingredients in most paints, household dust, and cooking fumes all provide excellent food for mould.
For the full fact sheet on mould, causes and prevention, please click here.
What the Residential Tenancies Authority says about mould.
The RTA ACT does not make specific reference to mould, but it does detail requirements about the standard maintenance of a property throughout the tenancy agreement.
Fast Facts:
- It is the responsibility of the Tenant to notify the Agent or Lessor of any serious/extensive mould problem.
- If the mould is a result of an issue in the premises, such as a roof leak, it is generally the Lessor’s responsibility to clean the mould and make any necessary repairs to maintain the property in good repair.
- If the tenant caused the mould, they are responsible for its removal and may have to pay to repair any damage caused.
An example of who’s responsible:
If the Tenant continually allowed steam to build up in the bathroom without proper ventilation and or/regular cleaning, resulting in mould, then the Tenant may be liable. If the mould is a result of a structural issue, e.g. a roof leak, then the Lessor would be liable for the repairs.